In accordance with the Peruvian Consumer Protection and Defence Code (Law No. 29571) and Supreme Decree No. 101-2022-PCM, Maracuyá Contenidos Audiovisuales S.A.C. makes its Virtual Complaints Book available to clients.
How to file a complaint
Write to info@maracuyacontenidos.com with the subject line “Complaints Book” and include the following information:
- Full name, ID document, address, phone number and email address.
- If you are a minor, the details of your parent or legal guardian.
- Type of request: complaint (dissatisfaction with the contracted service) or grievance (dissatisfaction with the service received).
- Details of the contracted service and amount, where applicable.
- Description of the facts and your specific request.
Response time
We will respond to your complaint within a maximum of fifteen (15) business days, extendable for an equal period with prior notice. You will receive a copy of your record as soon as you file it.
Important
Filing a complaint does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a report with INDECOPI.